Refund policy

Payments are processed by Creem, our merchant of record. Creem charges your card, issues your receipt and sends approved refunds back to your original payment method. Your receipt email from Creem contains your order number.

We stand behind what the prompts and skills make. If your videos do not get views, you get your money back, even if you have opened prompts or downloaded skills. The conditions:

• Within 14 days of your payment, publish at least 3 videos made with our prompts or skills, publicly, on YouTube, TikTok, Instagram or Facebook (one per account is fine; re-uploads of the same video count once).
• On day 14 after your payment, those videos together have fewer than 1,000 views.
• Within 7 days after that, email support@getupinside.com with your Creem order number and the links to the videos (and a screenshot of their view counts).

We check the links and refund the full payment through Creem. One guarantee claim per customer. Videos must be your own uploads, publicly visible, and not removed by the platform for breaking its rules; paid views or view bots do not count. After a refund under the guarantee, the membership and its skill licences end.

You can ask for a full refund within 14 days of a payment when both of these are true:

• you have not opened any full prompt with that membership, and
• you have not downloaded any skill (ZIP) with that membership.

This applies to Starter, Annual and Lifetime, including Lifetime bought with the 54% new-member offer ($45).

Once you have opened a full prompt or downloaded a skill, the content has been delivered to you and cannot be returned. Before either action, the site shows this sentence and asks you to tick it:

“I understand it is delivered to me immediately and that, once I have opened a full prompt [downloaded a skill], my purchase can no longer be refunded, except under the 14-day views guarantee.”

We keep a record of the time of each confirmation, each opened prompt and each download, and we use it to decide refund requests. Apart from the views guarantee and the exceptions below, we do not refund:

• requests made more than 14 days after the payment;
• the unused part of a subscription period after you cancel (you keep access until the period ends instead);
• costs of other services you use with our content, such as a Claude subscription, voice tools or your own hardware.

Whatever you have opened or downloaded, we refund (or fix the charge) when:

• you were charged twice for the same thing;
• you were charged for a renewal after you had cancelled before the renewal date;
• a skill or prompt you paid for is broken in a way we cannot fix within 14 days of your report, or does not match its description in a material way;
• the law where you live gives you a right to a refund that this policy cannot exclude.

Starter (monthly) and Annual renew automatically until you cancel. You can cancel at any time from Account → Billing (Creem’s customer portal). You keep access until the end of the period you already paid for, and you are not charged again.

If a renewal went through and you have not opened a full prompt or downloaded a skill since that renewal, tell us within 7 days of the renewal and we will refund it.

Email support@getupinside.com from the address on your account, with your Creem order number and the reason. We reply within 2 working days. Approved refunds are sent by Creem to your original payment method; banks usually show them within 5 to 10 working days.

When a refund is made, the membership it belongs to ends straight away, and the personal licences for skills bought with it end too. For a refunded Lifetime, the Lifetime access ends.

Please contact us before opening a dispute with your bank; most issues are solved quickly by email. When a chargeback or dispute is opened, access is paused until it is resolved.

We may update this policy. The version shown when you paid applies to that payment. The date at the top shows the latest change.